Develop a service capable of optimizing the time managers spend on the meetings, thus increasing the number of working meetings per day.
The service developed by our team automatically calculates the schedule of meetings for each manager, taking the following factors into account:
The traffic on various days of the week
Predicting the traffic problems for the next days
Differences in employees schedule
The location of the first and last meetings regarding the residence of the manager
Whether the employee has their own means of transportation (on foot + public transport / bike / car)
Employees relations to a specific client
Canceling the meeting or postponing it to another date
The time of the meeting chosen by the client
The information on the working time of each manager is automatically extracted from the Customer's CRM.
The service allows the Customer to manage meetings: they can delegate the meetings among all employees or reduce the number of employees conducting the meetings.
When new clients appear, the service notifies the call center employees about the appropriate time for the meeting - with considering the managers’ workload.
Also, all routes compiled by our service can be displayed on the map.
Integration of our solution with the bank infrastructure led to increasing the manager efficiency by 23%.